Shipping and Returns:
Orders over $175 Ship FREE!
For orders under $175: flat rate of $54.95 via FedEx priority overnight. Orders over $175 ship FREE. We're sorry but FedEx has raised their rates so we had to follow (with our shipping discounts the average package costs us $60-$70 so we do NOT make money on shipping).
There is a minimum order (before shipping) of $5.
We ship to the USA only. Sorry we cannot ship to Alaska or Hawaii.
Orders take up to 24 hours to process, so we usually cannot ship the same day an order is placed. We will NOT ship until you inform us what day is best for you to receive your order - so please note this preferred day in the comments section when placing your order. If you don’t, we will email you to establish your preferred day to receive shipment. Again, we will not ship until we know you’ll be available to receive your myreeftoyours package.
We ship coral FedEx overnight in an insulated shipping box with heat or cold pack if necessary, depending on the time of year, and normally ship early in the week. Please be available via email so we can contact you to arrange shipment – and, if necessary, discuss any weather conditions on either end which may cancel or delay FedEx flights. We ship Monday - Thursday for delivery on Tuesday - Friday, and never on Fridays since Saturday delivery is cost-prohibitive. However, if you absolutely need a Saturday delivery, contact us for rates.
We recycle packaging material whenever possible (obviously not bags) but we will reuse bubble wrap, amazon mailers and such to fill up space extra space in your package.
You must accept shipment on the first delivery attempt, which is usually before noon local time depending on your location. We guarantee that your items will arrive alive (see Covid-19 alert above). If you have issues with your items upon arrival, please email Jared@myreeftoyours.com right away. Because of shipping costs, if you have a DOA we would much rather replace your loss on your next shipment. However, we will do everything we can to make sure you are happy with your purchase.
PLEASE NOTE that if your water conditions and lighting are not satisfactory in your tank, your new corals may not do well. If you are having problems with your new purchase, please be prepared to supply us with photos, your water parameters, and other relevant information about your system. We cannot guarantee the coral if your system/water quality is not ready for coral.
Please note that some coral like Zoas and Palys can contain Palytoxin and can be dangerous if treated irresponsibly.
We want you to be happy with your purchase, so if you are having any issues at all, please feel free to contact us.
If you would like any type of special shipping please contact us before placing your order. We will email you with tracking information when your package is on its way.
We ship to the USA only.